PREPARING TO MOVE TO A NEW MOBILE DEVICE (IPHONE)

 

PROCESS TIME: 15-25 minutes

 

DESCRIPTION:

 

When moving to a new mobile device, there are steps that need to be taken with your old phone before switching over to the new device.

 

**If your Phone number has changed please reach out to Helpdesk to update your MFA number associated with your account, this is something only they can complete**
 

Most users use one or a combination of three applications on  iPhone devices: Teams, Outlook and Microsoft authenticator

 

 

 

Microsoft Authenticator:
**If you have multiple accounts showing repeat process after completion of first account**
 

• Open Authenticator app and select your account:

 

 

 

 

• Locate the settings gear (top right of my device screen)

 

 

 

 

• Select remove account:

 

 

 

 

• Select "all apps on this device" if this options pops up

 

• Once all accounts are removed, Uninstall the application

 

OUTLOOK:

• If you do not use/Once you have removed the account from your authenticator if you use it, you can just uninstall the application.

 

Teams:

• If you do not use/Once you have removed the account from your authenticator if you use it, you can just uninstall the application.