PREPARING TO MOVE TO A NEW MOBILE DEVICE (ANDROID)

 

PROCESS TIME: 15-25 minutes

 

DESCRIPTION: 

 

When moving to a new mobile device, there are steps that need to be taken with your old phone before switching over to the new device.

**If your Phone number has changed please reach out to Helpdesk to update your MFA number associated with your account, this is something only they can complete** 
Most users use one or a combination of three applications on either android or iPhone devices:
Teams, Outlook and Microsoft authenticator

 

 

 

 

ON YOUR OLD DEVICE (ANDROID):

*ALL ANDROIDS TEND TO HAVE SLIGHT DIFFERENCES BUT ARE GENERALLY ALIKE*

 

• First, navigate to settings on your android device and then look for a accounts option similar to this:

 

 

 

• Click on accounts and backup or whatever accounts option you show and locate your county account

            **If you have multiple accounts showing repeat process after completion of first account**

 

 

 

 

• When you select the account it should have a remove option select and remove

 

 

 

 

**NOW ONLY FOLLOW FOR WHAT APPLICATIONS YOU USE**

Microsoft Authenticator:
 

**If you have multiple accounts showing repeat process after completion of first account**
 

• Open Authenticator app and select your account:

 

 

 

• Locate the settings gear (top right of my device screen)

 

 

 

 

• Select remove account:

 

 

 

 

• Once all accounts are removed, Uninstall the application

 

​​​​​​​

OUTLOOK:

• Once you have removed the account from your android settings and authenticator if you use it, you can just uninstall the application.

 

Teams:

• Once you have removed the account from your android settings and authenticator if you use it, you can just uninstall the application.