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Original Notification (8/29/2025 8:00 AM): ITD has been informed that Enterprise Justice (Odyssey), the County's courts and justice application, is experiencing latency when navigating the system. ITD is working expeditiously with the vendor on a solution.

Update (8/31/2025 8:00 AM): The Enterprise Justice (Odyssey) latency issues reported on Friday, August 29, 2025, are still ongoing. ITD continues working with the vendor for a solution.

We appreciate your continued patience as this gets resolved.

 

Home > Application Support > Cashiering (Tyler Cashiering) - Resolve Unrecoverable Error (External)
Cashiering (Tyler Cashiering) - Resolve Unrecoverable Error (External)
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Cashiering (Tyler Cashiering) - Resolve Unrecoverable Error (External)

How to resolve “Unrecoverable Error” in Tyler Cashiering

 

1.Open Cashiering and select “Edit” for the “Prod” environment.

 

 

2. On the Database row, delete the “_prod” so it only says “cashiering.”

 

 

3. After making the change, please select “Save

 

4. Please log in to the Tyler Cashiering “Prod” environment to verify that you are no longer receiving  the “Unrecoverable Error.”

 

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