XM FAX SERVICE USING AN INTERNAL URL

Table of Contents

1. Accessing the Application
2. Preparing a Fax
3. Cover Sheet Options
4. Attachments
5. Sending the Fax
6. Fax Outbound History
7. FAQs

1. Accessing the Application

1. 1. Using an internet browser (i.e. Edge or Chrome), go to xmfax.epcounty.com. Please note that you must be on the County network or using a VPN to access this site.

1. 2. If you see the welcome screen that prompts you to enter your credentials, please click on Sign in with your Windows account. If you don’t see the picture below, then the system may have automatically recognized your network credentials and have taken you to step 3.
       

1. 3. You will now be directed here:
       

2. Preparing a Fax

1. 1. Click on New Fax

1. 2. Next, enter the information needed for your fax and then click Add

(Please note: if you are sending a fax long distance, you will no longer need an authorization code, simple enter the area code followed by the telephone number)

3. Cover Sheet Options
   1. The following options are available for cover sheet purposes:
      1. Default cover sheet – Populates information from the fields filled out in addition to the fields located on your profile  (click this icon to check your information and customize if necessary).

The picture below shows how XMFax captures the information from the fields in the Cover Sheet area and your Profile.

1. 1. 2. Customized cover sheet – if you wish to upload your department’s customized cover sheet, please select None from the drop-down menu (see below) and make sure your department’s cover sheet is first on the attached documentation that you will be uploading for faxing (see section 4). Also, your cover sheet should have all fields entered manually.

4. Attachments
   1. To add attachments, click here:

1. 2. From the dialog box, please select the file you wish to add as an attachment and then click Open.

1. 3. You should be able to see your attachment listed on the Attachments section.

5. Sending the Fax
   1. After successfully uploading your attachment, feel free to preview your recently uploaded documentation.

1. 2. Below an example of a preview using a customized cover sheet. At this point you may either click Back to make additional changes or click Submit and your fax will be on its way.

6. Fax Outbound History

There are two ways to check if your fax was sent successfully:

1. Using the Outbound history tab on the XMFax portal

2. Via Outlook as you should also receive an email in the appropriate shared mailbox similar to this: