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Home > Software Division > Enterprise Services Knowledge Base > S.O Jail Roster Slowness Cache Issue Solution
S.O Jail Roster Slowness Cache Issue Solution
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Temporary Internet and Enterprise Justice clear cache Procedure(s):

A. Browser

  1. Open Internet Explorer
  2. If the toolbar is not present, hit "Alt" to show the toolbar
  3. Tools > Internet Options
  4. Under Browsing History click "Delete..."
  5. Uncheck the box labeled "Preserve Favorites website data"
  6. Check only the box labeled "Temporary Internet files and website files"
  7. Click "Delete" at the bottom
  8. Click OK to close the Internet Options dialogue and complete the process
  9. Reboot the PC then try logging into Odyssey Assistant again.

Regedit:  Computer\HKEY_CURRENT_USER\Software\Tyler

Technologies\Odyssey\TXELPASOPROD2017

  1. Parent folder - TXELPASOPROD2017 right click on CacheVersion and Delete

 

  1. C: AppData delete cache folder (example: C:\Users\maserrano\AppData\Local\Tyler Technologies
  1. Restart pc
  2. Force Enterprise Justice Updates
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