1. From your computer system, locate the “Google Chrome” or “Microsoft Edge” browser and launch it by double-clicking on its icon.
2. Then, in the address bar, type: https://www.office.com to navigate to Microsoft’s 365 portal.
   

 

      3. Once on the office.com portal, click the Sign in button.
        

         Type username followed by @epcounty.com. Then, click on the Next button to continue.

        

       4. Click on Work or school account option.

 

5.  Type your password to sign in.

 

6. If prompted to authenticate by Microsoft’s Multi-factor authentication, likely that your connection to https://www.office.com is outside El Paso’s County network. 
   
   Provide the code given to you by the Microsoft Authenticator application or text message to continue.

         

 

7. Once logged in, click on the Account Manager icon.

        

 

8. Then, click on the View Account link underneath your name.

       

 

9. Click on Security Info

 

10. In the security info panel, you’ll see the following window’s options:

1. Phone: Your phone number that can receive text messages.
2. Microsoft Authenticator (iOs and Android apps; both available in the Appstore/Playstore).

iOs: Microsoft Authenticator on the App Store (apple.com) (follow link to learn more)

Android: Microsoft Authenticator - Apps on Google Play (follow link to learn more)

 

11. Make necessary changes to your Microsoft 365 Multifactor authentication options.

Options available are:

-Change Default sign-in (options: receive a text message or Microsoft Authenticator app)

-Change phone number.

Continuation:

To set up the Microsoft Authenticator app on your mobile device, follow the following steps:

1. While logged-in to Office.com, go back to “Security Info.” Then, select Add method in the Security info pane.
   
    
2. On the Add a method page, select Authenticator app from the list, and then select Add.
    
3. On the Start by getting the app page, select Download now to download and install the Microsoft
   
    
4. Remain on the Set up your account page while you set up the Microsoft Authenticator app on your mobile device.
   
    
5. Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account.

Note: The first time you set up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step. If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually. For information about how to add the code manually, see see Manually add an account to the app.
 

6. Return to the Set up your account page on your computer, and then select Next. The Scan the QR code page appears.
   
    
7. Scan the provided code with the Microsoft Authenticator app QR code reader, which appeared on your mobile device after you created your work or school account in Step 6.
    
8. The authenticator app should successfully add your work or school account without requiring any additional information from you. However, if the QR code reader can't read the code, you can select Can't scan the QR code and manually enter the code and URL into the Microsoft Authenticator app.
    
9. Select Next on the Scan the QR code page on your computer. A notification is sent to the Microsoft Authenticator app on your mobile device, to test your account.
    
    
10. Approve the notification in the Microsoft Authenticator app, and then select Next. Your security info is updated to use the Microsoft Authenticator app by default to verify your identity when using two-step verification or password reset.