Recommended Items to Include on a Ticket Submission - El Paso County

Original Notification (8/29/2025 8:00 AM): ITD has been informed that Enterprise Justice (Odyssey), the County's courts and justice application, is experiencing latency when navigating the system. ITD is working expeditiously with the vendor on a solution.

Update (8/31/2025 8:00 AM): The Enterprise Justice (Odyssey) latency issues reported on Friday, August 29, 2025, are still ongoing. ITD continues working with the vendor for a solution.

We appreciate your continued patience as this gets resolved.

Home > General Support > Recommended Items to Include on a Ticket Submission

Recommended Items to Include on a Ticket Submission

Jackie Martin

Oct 31, 2022

284

The following recommended items can help guide you on what to include on a new ticket submission. (Copy and Paste this template to your Detailed ticket Description)

Can you attach a screenshot?

What are you attempting to do?

What did you expect to happen and what is happening instead?

What are the steps to re-create your problem?

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