Recommended Items to Include on a Ticket Submission - El Paso County

Original Notification (8/29/2025 8:00 AM)
ITD has been informed that Enterprise Justice (Odyssey), the County's courts and justice application, is experiencing latency when navigating the system. ITD is working expeditiously with the vendor on a solution.

Update (9/12/2025 10:00 AM)
The vendor has performed troubleshooting to help improve system performance, which has resulted in an overall improvement in Enterprise Justice's performance. However, users may still experience issues occasionally.

We appreciate your continued patience as this gets resolved.

Home > General Support > Recommended Items to Include on a Ticket Submission

Recommended Items to Include on a Ticket Submission

Jackie Martin

Oct 31, 2022

286

The following recommended items can help guide you on what to include on a new ticket submission. (Copy and Paste this template to your Detailed ticket Description)

Can you attach a screenshot?

What are you attempting to do?

What did you expect to happen and what is happening instead?

What are the steps to re-create your problem?

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