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1. Open Outlook for Desktop and go to your Shared Calendars.
2. You will see the shared calendars you have access to similar to the screenshot below.
Examples of shared calendars from Public Defender Calendar will have the following format
i.e. <Attorney First Name> <Attorney Last Name> (<Odyssey Attorney Initials>).
If you do not see your shared calendar in the list below you may have to accept a shared calendar invite from the administrator of the Public Defender Calendar account [email protected]. For further help on accepting those invites click here.
3. In Outlook Desktop after clicking on the checkbox for a shared calendar some users receive an error similar to the one shown below. Please keep in mind that this is an error with Outlook for the desktop itself. This can be avoided completely by reviewing shared calendars online at outlook.com or by using the mobile app for outlook.
4. In order to correct for Outlook on the desktop please do the following.
Go to File -> Account Settings -> Manager Profiles
5. Then click on Show Profiles
6. Remove any existing profiles first. Then click Add...
7. Next type an appropriate name for the profile.
8. Please enter your user name and email address for Windows as per normal. Then click the Next button.
9. The next step will take a few moments before logging into the mail server. Ensure you have network connectivity before continuing.
10. After it completes make sure to click on the checkbox with "Change Account Settings" as shown below and then click the "Next" button.
11. Next click and drag the slider for "Mail to keep offline:" from the default "6 months" to "3 days" then click "Finish".
12. At this point close Outlook and reopen. The Shared Calendars should now load correctly and not give you the original error message.
Please keep in mind that downloading the calendar will take several minutes and you should wait until Outlook no longer displays the message below.
